The best option is to arrange an assessment with an audiologist. To book an assessment, please call us on 134 432, or book online by following this link: hearing.com.au/booking

We accept payments from major credit card companies such as Amex, Visa, or Mastercard as well as PayPal. You can also use Shop Payments, Apple Pay and Google Pay.

Yes. If you purchase using PayPal, you can spread your payments over four monthly instalments.

For more insight on payment and processing, visit our Terms and Conditions of Sale.

As we use Shopify's payments platform to process payments, you may also want to read their Terms of Service and Privacy Policy.

No. If your level of cover includes audiology and hearing aids, you’ll need to book an appointment at one of our Hearing Centres. This is because health insurance providers generally need you to complete a full audiological assessment before they will process a claim. We recommend that you check with your individual policy with your health insurance provider.

If you would like to book an assessment, please call us on 134 432, or book online by clicking this link: Book an appointment online

The Hearing Services Program is a Commonwealth funded initiative that provides support to eligible Australians. Hearing solutions purchased on this website are not covered by the Australian Government Hearing Services Program. 

To check if you are eligible and for more information contact Hearing Australia on 134 432 or click the following link: Am I eligible to receive fully subsidised hearing services?

Yes, we offer free shipping on all orders.

No, at this stage we only ship to customers living in Australia.

As a Hearing Australia client, you can also access hearing services from more than 170 permanent hearing centres across Australia.

Please contact us by clicking the 'chat with us' button on the bottom right-hand side of the page or call us on 1300 639 549 in the first instance so we can help you.

Hearing services in centre may incur a charge, depending on the clinical service rate applicable.

• 20 mins - $70
• 30 mins - $105
• 40 mins - $140
• 50 mins - $175
• 60 mins - $210
• 70 mins - $245

We put some instructions in the package when we initially sent it to you. If you can’t find them, there are product and help guides on each of the product pages on this site.

This is completely normal. Initially, you may notice things around you sound louder, or just different. This is likely because your brain is relearning to pick up sounds you were missing before.

However, if the noise is too uncomfortable, you can adjust the settings. You'll find instructions in the set up guide provided with your hearing solution or in the Guides section on the product page. Or contact us on 1300 639 549.

It’s usual to feel some mild discomfort when you first use your new aids, because your ears aren’t used to having something in them. This may be as simple as getting used to them, or you may need to try a smaller “ear dome” which the device will have come with.

However, it should not be painful, or uncomfortable. If this happens, stop using them immediately and contact us on 1300 639 549.

When we send you your solution, we have pre-set it to a basic level. However, based on your personal situation, you may need to adjust it to suit your specific needs.

Just follow the instructions that came with the original delivery. If you’re still needing help, contact us at 1300 639 549.

We aim to process refunds within 14 days of receiving the returned product. Please note that we are only able to apply a refund to the original payment method.

We will. When we receive your return request, we’ll send you a pre-paid postal slip. Just print the slip, put the product in the box you received it in and send it back to us via your closest Australia Post outlet.