Frequently asked questions

You'll find answers to common questions below. Or, you can chat with us between 9am and 5pm AEST, Monday to Friday by pressing the blue 'Chat with us' button on the bottom right of the screen.

Alternatively, click the button below to submit an enquiry and we'll get back to you as soon as possible.

Are ready-to-wear hearing solutions the right option for me?

Some pre-existing conditions might mean a ready-to-wear hearing solution is not the best option for you.

Paying for my hearing solution

We understand investing in your health can be expensive, often coming second to other priorities. That's why we've introduced flexible ways to pay, like paying in instalments, to suit your budget and lifestyle.

Receiving my hearing solution

Trying on my hearing solution

Returns and refunds

Fixing or replacing my hearing solution

If your device isn’t working or needs attention, send us an email at along with your order number so we can help you.