Step 5: Getting used to your hearing solution

Now that you're all set up, we hope you’re excited about getting started with your new hearing aids! You will find it takes time to get used to hearing the new sounds around you, this is completely normal.

If you need to take it more slowly, you can start by wearing your hearing aid for short periods of time at home, then gradually build up to getting out in noisier situations. Some people feel comfortable wearing their hearing aid all day from day one. If that’s you, that’s great news – go for it!

Our 55 day returns policy gives you plenty of time to see if ready-to-wear hearing solutions are right for you. If you decide to return your solution, email us at hello@myhearing.com.au to start the returns process. Please make sure you email us using the email you used to complete your purchase, and briefly describe the reason for your return. We will send you a pre-paid return shipping label and instructions. Please keep the original box your solution came in to send back your product.

1. Initially, you may notice things around you sound louder, or just different. This is likely because:

Your brain is relearning to pick up sounds you were missing before

2. Troubleshooting Guide

The following guide will help you self-service your hearing solution and resolve common problems.

Issue	Potential cause and resolution
Whistling or feedback	Sometimes whistling is caused by excessive ear wax. Use wax drops (such as CleanEarsTM, available from your local Hearing Australia centre) or see your GP.
	Hearing solution may not be properly inserted. To fix this, re-insert the solution and confirm that it is in the correct position by using a mirror.
	Make sure ear tip is sitting in the right place.
	Try lowering the volume and see if that helps.
	Hearing solution is not staying in place or feels loose – contact us on 1300 639 549.
Volume too loud	Initially, you may notice things around you sound louder, or just different. This is likely because your brain is relearning to pick up sounds you were missing before. If you are finding sounds too loud, start by wearing your hearing aid for short periods of time at home, then gradually build up to getting out in noisier situations
Volume too loud	Try lowering the sound via the BeMore app. If volume continues to be uncomfortable, contact us on 1300 639 549.
No sound	Low or flat battery – replace or recharge battery.
No sound	Ensure your hearing solution is switched on.
Volume not loud enough	Low or flat battery – replace or recharge battery.
	Hearing solution may not be properly inserted. To fix this, re-insert the solution and confirm that it is in the correct position by using a mirror.
	You may have excessive ear wax. Use wax drops (such as CleanEarsTM, available from your local Hearing Australia centre) or see your GP.
Static or distorted noise (buzzing or crackling) & intermittent sound	Low or flat battery – replace or recharge battery.
	Proximity to an electromagnetic field, such as a digital or cellular tower, may cause interference with your hearing solution. To fix this, move away from the source of interference and ensure that your solution is set to the appropriate program.
	Solution may require a repair – contact us on 1300 639 549.
	Solution may need to be reprogrammed –1300 639 549.

Don’t hesitate to get in touch if you need any troubleshooting support or help with getting used to your device. We’re always happy to help! You can contact us via LiveChat, by pressing the button on the bottom right of the screen, or send us an inquiry here: Contact us

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